About this course
Learn how professional insurance advisors build lifetime client relationships: understanding products, running an honest needs analysis, explaining premiums and exclusions clearly, handling trust objections, and servicing renewals and claims so referrals follow naturally.
CS
Instructor Placeholder
Insurance Practice Lead
Level
Intermediate
Duration
7h 10m
Chapters
6
Updated
February 2026
Learning objectives
- Differentiate the main categories of personal and commercial cover
- Run a structured needs analysis and calculate a protection gap
- Explain premium, exclusions and claim process in plain language
- Handle trust, price and 'I'll think about it' objections
- Build a renewal and referral engine from your existing book
Curriculum
- Welcome to Insurance Sales
- Understanding the ProductsLocked
- The Needs Analysis ConversationLocked
- Explaining Premium, Terms and ExclusionsLocked
- Objection Handling and TrustLocked
- Renewals, Service and ReferralsLocked
- Applied Practice ExerciseLocked
- Practice TestLocked
- Final AssessmentLocked
- Course CompletionLocked
