Communication Skills

About this course

Develop the communication toolkit that underpins every sales and career skill: active listening, structured speaking, confident body language and tone, written clarity, and difficult conversations handled with composure.

Learning objectives

• Practise active listening that makes people feel understood
• Structure any message in under 60 seconds
• Use voice, pace and body language deliberately
• Write emails and messages that get replies
• Stay composed in difficult conversations

Curriculum

• Welcome to Communication Skills
• Active ListeningLocked
• Structured SpeakingLocked
• Voice, Tone and Body LanguageLocked
• Professional WritingLocked
• Difficult ConversationsLocked
• Applied Practice ExerciseLocked
• Practice TestLocked
• Final AssessmentLocked
• Course CompletionLocked