Team Leader – Sales
Job Details
About the role
Role Overview We are looking for a results-driven Team Leader to manage a loan sales team, improve productivity, and achieve assigned sales and disbursal targets. The role involves overseeing daily sales activities, tracking customer applications, resolving processing issues, and coaching executives while maintaining high standards of customer service and ethical selling. Key Responsibilities Team Management & Target Achievement Assign daily calling, application login, and disbursal targets to each Sales Executive. Conduct morning meetings to communicate priorities, review pending cases, and assess previous-day performance. Monitor calling activity, follow-up quality, customer responses, and lead conversion. Track individual and team performance against daily and monthly targets. Monitor attendance, punctuality, and work discipline. Sales Pipeline & Application Management Maintain each executive’s sales pipeline across all stages: Lead → Interested → Documents → Login → Approval → Disbursal. Guide the team on Personal Loan and Overdraft eligibility criteria, product features, and documentation requirements. Coordinate with internal teams and banks/NBFCs to resolve pending documentation, application login issues, and processing delays. Review rejected, delayed, and high-potential cases to identify appropriate next steps. Track approved applications through disbursal and ensure timely customer follow-ups. Training & Performance Improvement Coach executives on product knowledge, calling scripts, customer communication, and objection handling. Identify performance gaps and implement structured improvement plans. Provide regular feedback to improve lead qualification, documentation accuracy, and conversion rates. Share effective sales practices and support executives in handling complex customer queries. Reporting & Accountability Prepare and submit accurate daily reports covering: Total leads assigned and calls completed. Interested customers and follow-up activity. Documents received and applications logged in. Approvals, rejections, and disbursals. Total disbursal amount against assigned targets. Pending cases, rejection reasons, and the next day’s action plan. Customer Service & Compliance Ensure the team communicates interest rates, charges, tenure, eligibility, and product terms accurately. Prevent misleading offers, unauthorized commitments, and mis-selling. Address customer complaints promptly and escalate issues where required. Maintain customer data confidentiality and ensure adherence to company policies. Authority & Decision-Making Allocate, prioritize, and review the team’s daily work. Recommend leave approvals, incentives, salary-related matters, and disciplinary action in accordance with company approval policies. Escalate operational issues and decisions requiring management approval. Required Skills & Competencies Strong team leadership, coaching, and performance-management skills. Knowledge of Personal Loans, Overdraft products, and bank/NBFC processing requirements. Ability to manage sales pipelines and resolve application-related issues. Effective communication, problem-solving, and objection-handling skills. Proficiency in CRM tools, Google Sheets, or Microsoft Excel. Strong reporting accuracy, follow-up discipline, and target orientation. Key Performance Indicators (KPIs) Team achievement of monthly sales and disbursal targets. Individual executive productivity and target achievement. Lead-to-login and approval-to-disbursal conversion rates. Application quality and resolution of pending cases. Improvement in underperforming executives. Timeliness and accuracy of management reporting. Customer complaint handling and adherence to company policies.