Sales Executive
Job Details
About the role
Role Overview We are looking for a customer-focused Loan Sales Executive to connect with prospective customers, understand their financial requirements, and explain suitable Personal Loan and Overdraft (OD) products. The role involves managing company-provided leads, coordinating documentation, and following eligible applications through approval and disbursal. Key Responsibilities Contact company-provided leads promptly and identify customers’ borrowing requirements. Assess preliminary eligibility by understanding the customer’s salary, employer profile, existing EMIs, and required loan amount. Explain product features, eligibility criteria, interest rates, applicable charges, repayment tenure, and terms accurately. Obtain customer consent and collect the documents required for application processing. Review customer details and documents for completeness before submitting applications for login. Maintain regular follow-ups with customers throughout the application process. Coordinate with internal teams and banks/NBFCs to resolve documentation queries and pending requirements. Track application approvals and coordinate the disbursal process. Maintain accurate lead, application, and disbursal records in the CRM or designated Google Sheet. Attend daily team meetings and submit end-of-day progress reports to the Team Leader. Work towards assigned sales and disbursal targets while maintaining service quality. Customer Service & Professional Standards Communicate professionally and provide clear, accurate product information. Make approval or disbursal commitments only after official confirmation from the relevant lender. Handle customer documents and personal information securely, following company procedures. Avoid misleading offers, false commitments, and unauthorized cashback promises. Ensure customer consent is obtained before proceeding with the application. Required Skills & Competencies Strong verbal communication and telephone sales skills. Ability to understand customer requirements and explain financial products clearly. Consistent follow-up, negotiation, and relationship-management skills. Attention to detail in documentation and data entry. Basic proficiency in CRM tools, Google Sheets, or Microsoft Excel. Ability to manage multiple leads and work towards sales targets. Knowledge of Personal Loans, OD products, and bank/NBFC processes is an advantage. Key Performance Indicators (KPIs) Calling productivity and lead conversion. Number of qualified leads and eligible applications submitted. Approval-to-disbursal conversion rate. Total disbursal amount against assigned targets. Timeliness and quality of customer follow-ups. Documentation completeness and reporting accuracy. Customer feedback and adherence to professional standards.